Help Centre
hhbd FAQ — Answers Are Right Here
From KYC verification to bKash withdrawals, mobile app use to account security — find detailed answers to hhbd's most asked questions all in one place on this page.
Registration age:
21+
Minimum deposit:
৳100
Support:
24/7
Whether you have a question before starting to play at hhbd or while playing, this FAQ page is your first stop. It covers more than 20 questions across four main topics — identity verification (KYC), device and technical issues, withdrawals, and account security. If you are interested in slot games or cricket betting, those pages also have more specific information. Every answer has been written with the real experience of Bangladeshi players in mind.
Contents
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Section 01
Identity Verification (KYC)
KYC (Know Your Customer) verification is required for every account at hhbd. It confirms that the account belongs to a real person who is over 21 years of age. The verification improves account security and prevents unauthorised use. If KYC is not completed before a withdrawal, the request may be held, so it is best to complete it as soon as possible.
For identity verification at hhbd, a National ID card (NID) is the most accepted document. A valid passport or driving licence can also be used. Clear photos or scans of both the front and back of the document must be submitted. The name on the document must exactly match the name registered on the account — even a small difference can cause problems during the verification process.
Yes, this is an important point. Under hhbd's rules, the name registered on your account must match the name on your bKash, Nagad, Rocket, or Upay account. If the names differ, the withdrawal may be delayed or cancelled. So make sure to use the correct name at registration, and do not try to withdraw to someone else's mobile wallet.
KYC verification can take some time to complete. Submitting clear, readable documents speeds up the process. If a reasonable amount of time has passed and you have received no update, contact hhbd's 24/7 live chat support — they can assist you in Bangla.
Common reasons for KYC rejection include blurry photos, cropped documents, or a name mismatch. Check the reason for the rejection, correct it, and resubmit with clear images. If you are unsure what the problem is, contact hhbd live chat — they will guide you on which document to resubmit and how. If it is rejected multiple times, try a different document format such as a passport.
No. Under hhbd's rules, only one account can be opened per NID or identity document. Attempting to open multiple accounts with the same document risks suspension of all accounts and forfeiture of bonuses. If you cannot access your existing account, contact support directly instead of trying to open a new one.
Section 02
Device and Technical Issues
If the page is loading slowly, start by clearing your browser's cache and cookies. In Chrome this can be done from Settings → Privacy and Security → Clear browsing data. Then reopen the browser. Also update your browser if you are using an older version. Switching from mobile data to Wi-Fi can significantly improve speed.
Both the hhbd Android (APK) and iOS versions are available and must be obtained through official channels. For more details about the app, visit the hhbd App page. Do not download from third-party sites — this carries security risks and may result in a fake app being installed.
hhbd can be used on any modern smartphone, tablet, or computer. Both Android and iOS mobile operating systems are supported. For browsers, Chrome, Firefox, Safari, and Edge all work well. Older devices running Android 5 or below iOS 10 may have issues — in that case, update your device or try a different browser.
Yes, the hhbd website works fully in a mobile browser. The site is built with a responsive design, so navigation, game loading, and payments are convenient on smaller screens too. For the best experience, use Chrome and make sure it is updated to the latest version.
On Android, open hhbd in Chrome, then tap the three-dot menu on the right and select "Add to Home screen". On iOS Safari, tap the Share button and select "Add to Home Screen". This creates an icon that works like a separate app, so you will not need to open a browser and type the URL each time.
If a game is not loading, first check your internet connection. Then refresh the browser and clear the cache. If you have a VPN running in the browser, turn it off. If a specific game keeps causing trouble, leave it, open another one, and try again after some time. If the problem continues, report it via live chat.
Section 03
Withdrawals
Withdrawals from hhbd to bKash, Nagad, Rocket, or Upay generally take between 15 minutes and 2 hours. This depends on the mobile banking network's server status and the number of pending requests. During peak hours it may occasionally take a little longer, but if the delay goes beyond this range, contact support.
The minimum withdrawal amount at hhbd is ৳500. Withdrawal requests below this amount will not be processed. Although the minimum deposit is ৳100, the ৳500 minimum applies to withdrawals. Make sure your balance exceeds this amount before requesting a withdrawal.
A pending status means the request is being processed. It is usually completed within 15 minutes to 2 hours. If more than 2 hours have passed and it is still pending, contact hhbd support via live chat with your request ID. Withdrawals may also be on hold if KYC verification has not been completed.
To withdraw winnings from a bonus, the wagering requirement must be met first. For example, hhbd's welcome bonus has a 10x wagering requirement — if you deposit ৳1,000 and receive a ৳1,000 bonus, the bonus winnings become withdrawable after placing ৳10,000 in bets. Each bonus has different terms, so read the terms and conditions carefully before claiming a bonus.
No. Under hhbd's security policy, withdrawals can only be made to a mobile wallet whose registered name matches the name on your hhbd account. It is not possible to send funds to a bKash, Nagad, Rocket, or Upay account in someone else's name. This is a required rule for account security and fund protection.
The minimum deposit at hhbd via any payment method (bKash, Nagad, Rocket, Upay) is ৳100. This same limit applies to slots, live casino, and cricket betting alike. You can start playing even on a small budget. However, to get the most out of the 100% welcome bonus (up to ৳20,000), depositing a larger amount is more beneficial.
Section 04
Account Security
hhbd uses SSL encryption to secure all data transfers. Your personal information, payment details, and gaming history are stored on encrypted servers. If you see "https" and a padlock icon in your browser's address bar, the connection is secure. To learn about the policy on sharing information with third parties, read the privacy policy.
A strong password should have at least 10 characters — a mix of uppercase letters, lowercase letters, numbers, and special characters (!, @, #). Do not use your hhbd password on any other site, and avoid birthdays or simple sequences (123456). Using a password manager makes it easy to keep a separate strong password for each site.
If you notice transactions you did not make, unfamiliar logins, or changes to your account, immediately change your password and inform hhbd via live chat. The support team can help temporarily lock the account and review the suspicious activity. Do not delay — 24/7 support is available.
Never. No hhbd representative will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If someone identifies themselves as an hhbd staff member and requests this information, it is a scam. Ignore such messages or calls and never share that information. If in doubt, contact hhbd's official live chat directly to verify.
Fake sites often look similar but have a different URL. Always check the address in your browser's address bar. The official hhbd site will have "https" and a padlock icon. Do not click on unknown links to log in — especially links received via social media or SMS. Access the site from a bookmark or by typing the address directly.
hhbd takes responsible gaming seriously. All games and betting activities are for players aged 21 and above. You can set your own limits on playing time and spending, and take a temporary break whenever needed. For detailed responsible gaming guidelines, read the responsible gaming page. If you feel you have a problem, please contact support.
Need more help?
Contact hhbd support directly
If you can't find the answer to your question in this FAQ, hhbd's support team is always ready to help. Assistance is available in both Bengali and English.
24/7 Live Chat
You'll find the live chat button at the bottom right corner of any page on the site. At any time of day, for any issue — KYC, withdrawals, bonuses, or anything technical — instant support is available.
Email Support
For detailed issues or when you need to attach documents, write to us at: [email protected] — you can write in Bengali and still get a reply.