hhbd's Commitment to Responsible Gaming
hhbd believes betting should be a controlled part of entertainment — not a source of stress or harm. On this page you will find how to set your own limits, recognise warning signs, and get help when needed.
Why Responsible Gaming Matters
Online betting or casino games are a form of entertainment for many people. But when they become a regular compulsion, the impact on personal, family and financial life can be serious. hhbd believes it is our responsibility to give every player the opportunity to make informed decisions.
Responsible gaming means playing within your budget, not chasing losses with further bets, and staying aware while playing. Following hhbd's Terms and Conditions and understanding your own limits is what defines a responsible player.
Before placing any bet, ask yourself: am I playing for enjoyment, or to relieve stress or meet a need? If the answer is the latter, taking a break and seeking help is the sensible choice.
Some Core Principles of Healthy Betting
- Only bet money that you can afford to lose without affecting your daily life
- Set a daily or weekly budget before you play and stick to it
- Do not increase your bets out of emotion after a loss
- Take regular breaks — do not play for long periods without stopping
- Prioritise spending time with family and friends
- Do not treat betting as a source of income — it is entertainment, not investment
hhbd's Protection Tools
To keep control of your play, hhbd offers various personal limit-setting options. Contact us via 24/7 live chat to use these tools.
Deposit Limit
Set a maximum amount for daily, weekly or monthly deposits. Once a limit is set it takes effect immediately, and a waiting period applies if you want to increase it.
Deposit LimitSession Time Limit
Set a maximum duration for each gaming session. Once the set time is reached, your account will automatically prompt you to take a break.
Time ControlLoss Limit
Decide in advance the maximum amount you can lose within a given period. Once this limit is reached, no further bets can be placed.
Loss LimitCooling-Off
Temporarily suspend your account for anywhere between 24 hours and 30 days. During this time you will not be able to log in or place any bets.
Cooling-OffSelf-Exclusion
Requesting long-term self-exclusion closes your account for between six months and five years. This decision cannot be reversed before the period expires.
Self-ExclusionBudget Alert
When a set portion of your budget has been used, hhbd will send you a notification so you can make a conscious decision about what to do next.
Budget AlertSet Your Own Gaming Limits
Fill in the details below and send them via live chat — our support team will action your request within 24 hours.
Fill in this form, take a screenshot, and send it to our support team via 24/7 live chat.
How to Know When You Need Help
Gambling addiction develops gradually and is often difficult to recognise on your own. If you notice any of the signs below in yourself or someone you know, take a break and seek support.
Chasing Losses
Repeatedly feeling that one more round will recover your losses — this is the most common and most dangerous warning sign.
Losing Focus on Family or Work
If gaming is causing you to neglect family responsibilities, work or studies, that is a cause for concern.
Hiding Your Betting
A tendency to hide from family or close ones how much time and money is being spent on betting.
Debt or Financial Difficulty
Taking on debt to bet, dipping into savings, or using money set aside for essential expenses on betting.
Restlessness When Unable to Play
Feeling irritable, anxious or uncomfortable when unable to place bets is an early sign of addiction.
Impact on Sleep and Health
If playing late at night, poor sleep or a decline in physical health are connected to betting, it is important to take notice.
Where to Find Help
Acknowledging a problem is a sign of strength, not weakness. There are multiple ways to get help — from the hhbd support team to professional counsellors.
hhbd 24/7 Live Chat
Our support team is available seven days a week, around the clock, in both Bengali and English. Talk to us directly via live chat about any concerns regarding limits, self-exclusion or your betting behaviour — full confidentiality is maintained.
Email Support
If you would prefer to explain things in detail by email, write to us at: [email protected] — we will respond promptly and with care. Formal self-exclusion requests can also be submitted by email.
Family and Trusted People
Telling a family member or close friend about a problem is often the most effective first step. They can support you in making the right decisions and help you access professional assistance.
Professional Mental Health Support
Gambling addiction is a recognised mental health condition and can be treated. Seek professional help from a licensed psychiatrist or counsellor in Bangladesh. Contact your local hospital or mental health centre.
Advice for Family Members and Friends
If you feel a loved one is struggling with a gambling problem, speak to them with understanding rather than blame. Express your concerns without accusation — for example, "I am worried because…". Encourage them to seek professional help, and consider counselling for yourself too, as this situation affects everyone in the family.
In accordance with hhbd's Privacy Policy, all self-exclusion and limit-setting requests are handled in complete confidence.
hhbd's Commitment to Responsibility
At hhbd we believe that creating a healthy betting environment is not just a business decision — it is an ethical responsibility. We have put multiple layers of protection in place for every member.
When suspicious behaviour is detected, our team proactively reaches out to the member concerned. If a member shows no interest in requesting limits themselves, we reserve the right to apply temporary restrictions to their account.
For more information on responsible gaming, visit our FAQ page — where you will find answers to many questions about account controls, payments and betting rules.