hhbd Privacy Policy
Protecting your personal information is a priority at hhbd. This policy explains in detail — what information is collected, why it is collected, and how it is kept secure.
This privacy policy applies to all services, websites and applications of hhbd. Please read this policy carefully before using the site.
1. Introduction and Scope
hhbd is an online entertainment and betting platform that provides services for Bangladeshi users. Protecting the privacy of every member who uses our services is a core part of our responsibility. This Privacy Policy ("Policy") describes how hhbd collects personal information, the purposes for which it is used, and the circumstances under which it may be shared with third parties.
This policy applies to the website https://hhbdcasino.cam, its associated mobile applications, and all digital services of hhbd. By creating an account, logging in, or using the services in any other way, you are considered to have accepted the terms of this policy. Reading hhbd's Terms and Conditions together with this privacy policy will give you a complete understanding of the service.
2. Types of Information Collected
2.1 Information You Provide Directly
We collect information that you provide directly during account registration and use of the service. This includes:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Chosen username and password (stored in encrypted form)
- Payment details — such as bKash, Nagad, Rocket or Upay account numbers
- Documents submitted for identity verification (national ID card or passport)
- Messages and information provided in support tickets or live chat
2.2 Automatically Collected Information
Some information is collected automatically while you use the site:
- Device type, operating system and browser version
- IP address and approximate location
- Login time, page visit history and session duration
- Referral URL (the source from which you arrived at the site)
- Information obtained through cookies and similar tracking technologies
2.3 Transaction Information
Information related to deposit, withdrawal and betting activity — such as transaction amount, time, method and outcome — is stored for the purpose of maintaining financial records and preventing fraud.
3. How Information Is Collected
hhbd collects information through the following methods:
- Registration form: Information filled in when opening an account.
- Login and session tracking: Device and network information is automatically recorded during each login session.
- Payment processing: Information received through the payment gateway during deposits or withdrawals.
- Cookies and web beacons: To improve the site experience and remember user preferences.
- Customer service communication: Information collected through live chat or email.
- Third-party verification services: Through approved verification agencies for identity and age verification.
4. Purpose of Using Information
Collected information is used for the following purposes:
4.1 Service Operation
Information is used to create and manage your account, process transactions, provide bonus and reward benefits, and ensure the overall functioning of the site.
4.2 Identity and Age Verification
All casino and betting activity at hhbd is for persons aged 21 and above only. Documents submitted during account verification are used to confirm age.
4.3 Security and Fraud Prevention
Transaction and session data is analysed to detect and prevent unauthorised access, use of multiple accounts, money laundering or any other suspicious activity.
4.4 Communication and Support
Your email or mobile number is used to send account-related notifications, transaction confirmations, password recovery messages and customer service responses.
4.5 Service Improvement
User behaviour is analysed to improve the site's design, game variety and overall experience. This analysis is always done in an aggregated and anonymous manner.
5. Sharing Information with Third Parties
hhbd never sells your personal information or transfers it to third parties for marketing purposes. However, in specific circumstances, necessary information may be shared with the following parties:
- Payment providers: Payment services such as bKash, Nagad, Rocket and Upay receive relevant information to complete transactions. They follow their own privacy policies.
- Identity verification agencies: Approved third parties may verify information for regulatory age and identity verification purposes.
- Technology partners: Providers of site infrastructure management, hosting and security services may access limited information under confidentiality agreements.
- Legal obligations: Information may be disclosed in response to a court order or a lawful request from a relevant authority.
Before sharing information with third parties, hhbd ensures that the relevant party has adequate data protection measures in place.
6. Cookies and Tracking Technologies
Cookies and similar technologies are used on the hhbd website. A cookie is a small file stored on your device that improves your interaction with the site.
6.1 Types of Cookies
- Essential cookies: These are necessary to maintain login sessions and ensure security — they cannot be disabled.
- Functional cookies: These remember language selection and user preferences.
- Analytics cookies: These help us understand which pages are visited most and how users navigate the site.
6.2 Cookie Control
You can disable non-essential cookies through your browser settings. However, disabling certain cookies may limit some functionality of the site.
7. Data Retention and Security
hhbd follows industry-standard security practices to keep your personal information safe:
- All data transmission is secured using SSL (Secure Socket Layer) encryption.
- Passwords are stored in encrypted form — no staff member can read them.
- Payment information is kept on a separate, secured server.
- Access to internal systems is restricted to authorised staff only.
- Regular security tests and audits are conducted.
Data retention period: information for active accounts is retained for as long as the account remains active. Even after an account is closed, financial transaction records are kept for a defined period as required by legal and regulatory obligations.
No digital technology can guarantee 100% security. However, hhbd has taken every reasonable precaution to protect your information. Never share your login credentials with anyone.
8. User Rights
Every member of hhbd holds the following rights regarding their personal information:
8.1 Right to Access
You may request to know what information hhbd holds about you. Upon sending a request by email, a response will be provided within a set timeframe.
8.2 Right to Correction
If your profile contains incorrect or incomplete information, you may request that it be corrected. You can update most information yourself in your account settings.
8.3 Right to Request Deletion
After closing your account, you may request that your personal information be deleted. However, financial records or information related to legal obligations must be retained for a defined period.
8.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or notifications, you can cancel your subscription from account settings or with the help of the support team. However, essential service-related notifications will continue to be sent.
To exercise these rights or if you have any concerns, you will find relevant guidance in our FAQ section, or you can contact the support team directly.
9. Protection of Minors
All services of hhbd are strictly for persons aged 21 and above. Information from anyone under the age of 21 is not knowingly collected. Providing age documentation during account verification is mandatory.
If we are informed that a minor has created an account, that account will be closed immediately and the associated information will be deleted. For more information on responsible online gaming, you will find detailed guidance on our Responsible Gaming page.
10. Changes to This Policy
hhbd reserves the right to update this privacy policy from time to time. If any significant changes are made, a notice will be published on the site and registered email addresses will be notified. Continued use of the site after changes have been made will be considered acceptance of the updated policy.
The date of changes will be noted as "Last Updated" at the beginning of each version. Previous versions of the policy may be made available through the support team upon request.
11. Contact
If you have any questions, concerns or requests regarding this privacy policy, please contact us:
- Live Chat: Available 24/7 on the site, with support in Bengali and English.
- Email: [email protected]
For privacy-related requests, we aim to respond as quickly as possible. If identity verification is required, that will also be part of the process.